Frequently Asked Questions

General:

Who is EDA Online and where are you based?

In brief, you should know the following about us: our company was established in 1998, is Australia owned and operated locally in Melbourne. We have been responsible for providing outstanding products and service with the most competitive prices ever since.

Our range includes – electrical accessories, intercoms, CCTV, security systems, vacuum systems, audiovisual, lamp, globes & fittings. Our regular customers particularly value our service and cost-effective range of products.

Why are your prices so low and competitive?

Our speciality is in the area of sourcing and manufacturing products for the electrical trades that allows the lowest prices for the highest quality.

What are my payment options?

Direct deposit, PayPal, credit card & EFTPOS.

Are your products approved in Australia & New Zealand?

As stated on all of our Listings, yes, our products are approved in Australia & New Zealand.

Ordering Online:

How long does it take from when I order having it is shipped?

We offer a same day dispatch, as long as order is completed prior to cut off.

How do I know my order has been shipped?

You will get a notification via the email you ordered with (please check your spam if it didn’t arrive in your inbox), if you haven’t received any email within 24 hours please contact us on sales@edaonline.com.au

Shipping:

Do you ship outside Australia?

Yes- Australia Post and this local partners

What are the shipping costs around Australia?

Most items are free shipping, we offer express shipping also. Please check product for the costs.

What company do you use for postage?

Australia Post, couriers please, sendle, etc.

Contact:

What if I have a question about a product I want to buy?

It gets a bit hectic in here, and we are usually pretty busy trying to get orders together and out for our customers.  We find it more convenient and best for our customers, to simply shoot us a message with their requirements.

Our best contact sales@edaonline.com.au